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Customer Feedback

We love electric bikes and the benefits they bring, but don’t just take our word for it, read these customer comments:

10 stars out of 5!

Great service with a smile :) If I could give 10 stars out of 5 I would.

I really don't know where to start as everything about Sway Cycles is beyond fantastic!

Initially I emailed Sway Cycles to enquire about having some work done on a used MiRider e-bike I had purchased privately. I sent the email just after 3am one morning not expecting to hear back until much later in the day... just before 5am I received a reply from Tony! That's what you call a super fast response!

Tony was unbelievably helpful in ascertaining the work that the bike needed, both over the phone and by email with no pressure or hard sell at any point. He had to make a few calls to the manufacturer and kept me up to speed at every point along the way.

After he ordered the necessary parts we arranged to take a trip to their office in Lymington today and what a lovely welcome from Tony and his Wife Shelley, so warm and friendly and a real pleasure to talk to and deal with.

Their premises are unlike any other bike shop I have experienced. Located near Lymington quay it's a relaxed and friendly environment and is the complete opposite to the usual high street bike shop. On offer is a wide range of quality bikes to suit all cyclists and price ranges and they were happy to chat about the specifications on each model.

My bike was serviced by James who was also really friendly, professional and very knowledgeable. After completing the work James discussed what he had done on the bike and pointed out a few other bits that may need work in the future. Whilst the bike was there Tony very kindly offered to touch up a couple of chips in the paintwork as well which was really appreciated and an unexpected complimentary extra.

Even though I had purchased the bike second hand from a private seller I felt like I had been a customer of theirs for years from the excellent customer service and welcome I received.

Absolutely faultless from beginning to end, we will most definitely be back and will be recommending them to our friends.

Alan Barnley, Poole, Dorset

 

Truly Excellent

Before I purchased a new Ebike I thought it wise to visit all local suppliers to better assess what’s on offer. Whilst none were poor, only one retailer stood out way above the others as eager to help, willing to listen, and keen to advise.  Shelley, Tony, and not forgetting James, were outstanding in their net attitude towards overall customer service. They were truly excellent and I would highly recommend them.

Peter Power, Lyndhurst, Hampshire

 

Exemplary Level of Service

I'd like to thank Shelley and Tony for an exemplary level of service over the last week, I honestly don’t think they could have done anything more to help us choose our bikes and we are really delighted with the end products which are faultless. They are absolutely ideal for what we needed and we couldn’t be happier. 

Fred and Cazzy Glennie, Brockenhurst, Hampshire

 

Exemplary Service

Although we are in our mid seventies, and have not ridden bikes for more than fifty years, we decided to look at e-fold up bikes which would help us to pedal up hills and would be easy to transport between different locations. We contacted Sway Cycles one afternoon and immediately Shelley invited us to visit the outlet in Lymington. She, together with her husband Tony, spent well over an hour showing us their extensive range of e-bikes and encouraged us to test ride several which they thought were appropriate for our requirements, i.e. mainly to use off road for individual journeys not exceeding thirty miles. After a further couple of visits we chose to buy two MiRider bikes and within a week of purchase have ridden in both the New Forest and Surrey countryside. Our sincere thanks go to Shelley and Tony for their time, professional advice and for fitting optional extras including mirrors and a luggage rack. We would definitely recommend Sway Cycles.
Robert Bushell, Southampton, Hampshire

 

Great experience from start to finish

I recently had my old push bike stolen. Was upset but decided to upgrade to electric as I do use the bike a lot for transport. Booked an appointment with Tony and Shelly to try out their range of bikes - each one is slightly different but all great. In the end, I went for the Alboin Curve Alfine 8, as it really ticked all my boxes. But also loved the moutain bike, the Dutch handlebar version and the various step throughs. Tony then took the time to make sure everything on the bike was just perfect, including positioning the lock, checking the handlebar angle was what I wanted, etc. I took it out for a 20km ride today to make an appointment, and get their a lot less stressed (no parking to worry about) and a lot calmer (no traffic issues!). Really impressed with the whole experience and wish them all the best for the future. Might be back when my wife finally gets too jealous of my new bike for one of the Victoria range...

Tim, Kingston Upon Thames, Surrey

 

Excellent bike & purchase experience

Spoke to Tony and his wife at their bicycle store, where they had a huge selection of e-bikes, in loads of different shapes and sizes. Being small, I often struggle to find a bike frame that fits - they had a choice of 2, in various wheel sizes, colours and voltage. There was plenty of space to test drive the bikes, plus try different saddles to ensure a perfect fit. Annual servicing can be done by a repair shop next door. Having been looking for a while, both online and in store (Halfords, Pure Electric), Sway Cycles had the perfect bike, at a fair cost, with extremely knowledgeable and helpful staff. Lovely purchase experience, lovely bike! Very happy customer. Thoroughly recommend!
Claire, New Forest

My husband had previously done his homework on electric bikes and spoke in length with both Tony and Shelley about what we wanted from a bike. As we were returning home the next day from our holiday, we decided to take up Tony and Shelly's offer of test ride the bikes they had in their shop and made an appointment for that afternoon. We tried 3 different bikes and each one had different qualities. I found the bike that was right for me, a Reptila 1000 in grey with a 500 watt battery.

As we could not take it with us we arranged a time and day for it to be delivered to us in Kent. The service and aftercare was excellent, we even brought accessories which are of excellent quality. My bike is everything i want and need, and riding it is a pleasure. Perfect, love it! We wish Tony and Shelly every success and will returning to buy a bike for my husband in the near future.

Michele Smith, Maidstone, Kent

 

 My old bike was going to cost me a bit to get it back on the road, so I decided to bite the the bullet and go down the electric route. Sway Cycles was recommended to me and I haven’t looked back. Shelley and Tony could not have been more helpful, they advised me to try a number of bikes and there was no hard selI. I finally decided on a Gepida Ruga Pro, which I have been really happy with. The bike has just had a free service after 100 miles, which was easily arranged, so no problems with after care. I would have no hesitation in recommending Sway Cycles.

Paul, Sway, New Forest

 

 After visiting Shelley & Tony at their store in Lymington, they kindly went through the various models of Gepida e bikes. As there were different types & sizes of bikes they advised me to try them all, luckily a couple of hundred yards from the store was a quiet country lane allowing me to really get the feel of the different models.


I finally went for the Gepida Reptila 1000 Deore In Red. They kindly delivered my bike a few hours later after their technician Ryan had given it the final inspection.
Two days later on a lovely sunny Saturday I rode my bike for over five hours just stopping at various locations for a cappuccino, I actually covered over 40 miles, & it was a very easy & lovely experience.

I would recommend a visit to Sway Cycles but expect to be there for a few hours!

Alan Tabor, Highcliffe, Dorset

 

We bought two different bikes and are so happy with them.The service was great and no pressure into buying the bikes. We found that we could try all the bikes and find which ones were better for us.


Would recommend to anybody to visit the shop.

Scott Barker, Totton, Hampshire