We love electric bikes and the benefits they bring, but don’t just take our word for it, read these customer comments:
Before I purchased a new Ebike I thought it wise to visit all local suppliers to better assess what’s on offer. Whilst none were poor, only one retailer stood out way above the others as eager to help, willing to listen, and keen to advise. Shelley, Tony, and not forgetting James, were outstanding in their net attitude towards overall customer service. They were truly excellent and I would highly recommend them.
Peter Power, Lyndhurst, Hampshire
Exemplary Level of Service
I'd like to thank Shelley and Tony for an exemplary level of service over the last week, I honestly don’t think they could have done anything more to help us choose our bikes and we are really delighted with the end products which are faultless. They are absolutely ideal for what we needed and we couldn’t be happier.
Fred and Cazzy Glennie, Brockenhurst, Hampshire
Great experience from start to finish
I recently had my old push bike stolen. Was upset but decided to upgrade to electric as I do use the bike a lot for transport. Booked an appointment with Tony and Shelly to try out their range of bikes - each one is slightly different but all great. In the end, I went for the Alboin Curve Alfine 8, as it really ticked all my boxes. But also loved the moutain bike, the Dutch handlebar version and the various step throughs. Tony then took the time to make sure everything on the bike was just perfect, including positioning the lock, checking the handlebar angle was what I wanted, etc. I took it out for a 20km ride today to make an appointment, and get their a lot less stressed (no parking to worry about) and a lot calmer (no traffic issues!). Really impressed with the whole experience and wish them all the best for the future. Might be back when my wife finally gets too jealous of my new bike for one of the Victoria range...
Tim, Kingston Upon Thames, Surrey
Excellent bike & purchase experience
My husband had previously done his homework on electric bikes and spoke in length with both Tony and Shelley about what we wanted from a bike. As we were returning home the next day from our holiday, we decided to take up Tony and Shelly's offer of test ride the bikes they had in their shop and made an appointment for that afternoon. We tried 3 different bikes and each one had different qualities. I found the bike that was right for me, a Reptila 1000 in grey with a 500 watt battery.
As we could not take it with us we arranged a time and day for it to be delivered to us in Kent. The service and aftercare was excellent, we even brought accessories which are of excellent quality. My bike is everything i want and need, and riding it is a pleasure. Perfect, love it! We wish Tony and Shelly every success and will returning to buy a bike for my husband in the near future.
Michele Smith, Maidstone, Kent
My old bike was going to cost me a bit to get it back on the road, so I decided to bite the the bullet and go down the electric route. Sway Cycles was recommended to me and I haven’t looked back. Shelley and Tony could not have been more helpful, they advised me to try a number of bikes and there was no hard selI. I finally decided on a Gepida Ruga Pro, which I have been really happy with. The bike has just had a free service after 100 miles, which was easily arranged, so no problems with after care. I would have no hesitation in recommending Sway Cycles.
Paul, Sway, New Forest
After visiting Shelley & Tony at their store in Lymington, they kindly went through the various models of Gepida e bikes. As there were different types & sizes of bikes they advised me to try them all, luckily a couple of hundred yards from the store was a quiet country lane allowing me to really get the feel of the different models.
I finally went for the Gepida Reptila 1000 Deore In Red. They kindly delivered my bike a few hours later after their technician Ryan had given it the final inspection.
Two days later on a lovely sunny Saturday I rode my bike for over five hours just stopping at various locations for a cappuccino, I actually covered over 40 miles, & it was a very easy & lovely experience.
I would recommend a visit to Sway Cycles but expect to be there for a few hours!
Alan Tabor, Highcliffe, Dorset
We bought two different bikes and are so happy with them.The service was great and no pressure into buying the bikes. We found that we could try all the bikes and find which ones were better for us.
Would recommend to anybody to visit the shop.
Scott Barker, Totton, Hampshire